FAQ
ORDERS
- Where do you ship?
- When will my order arrive?
- Can I edit/ cancel my order or change my address?
- How do I track my order?
- Will all my items ship together?
- Where is my order?
- What if my order arrives damaged, incorrect, or is missing an item?
- Do you offer gift wrapping or gift messages?
- How much does shipping cost?
- What if my order has been marked as delivered, but I haven't received it?
RETURNS & EXCHANGES
- What is your return policy?
- How do I start a return or exchange?
- How do I return or exchange a gift?
- When can I expect my refund?
- Can I combine my returns using one label?
- What is the return and exchange policy for sale items?
- I bought something Final Sale but I really want to return it. Can I still do that?
- How do returns work with ShopPay Installments?